Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Downloadable software products
Class fees are refundable up until 24 hours prior to the class start time. After this time, classes will become non-refundable due to the costs involved in running the class. You should contact us as soon as possible to advise of your non-attendance.

To complete your return, we require a receipt or proof of purchase. Please contact us via this website or at twobrothersaust@internode.on.net to advise of the reason you wish to return an item and to receive approval or rejection of your refund. If approved, you will be advised of the address to send your item to be returned.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then process your refund and a credit will automatically be applied to your credit card or original method of payment within 7 days of receiving the item back.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.